Throughout my 27 years in the business world I always believed in satisfaction should be guaranteed for who needs the protest of an angry customer. Yet there are companies especially with these “yearly contracts” that don’t share this same philosophy. They’ll try to trap the customer in a yearly plan that doesn’t work after the first month. The truth is these companies might get their short term profits but the bad will they generate will cause more pain then those dollars they’ve received. For what goes around truly does come around.