One of the most difficult parts of dealing with someone who has a mental health episodes is trying to explain to them why their reaction was not within “normal limits” to the response released. That the trigger which caused the bullets to fire should not have been fired in all. You might try to rationalize with said individual but the more you try the more resistant they may become and might even cause an entire new episode. Time, space and understanding “feelings” not action or words is the best short relief you will encounter. It is insane but those that have an “episode” need to find a new chapter all on their own and may have difficult watching the previous one.