We want to believe that smile is for real and they really are happy to help us. Yet is their frown upside down really meant for us or what we have in our wallet? Would they act this way to us if there wasn’t a salary and/or tip related to their behavior? Do they really want us to have a nice day or is it just to move on to the other customer? Was my joke really that funny or are they just trying to humor us? The truth is we never know how much that good customer service is for real but it’s nice to believe anyway. Hey how come Santa has given me a present this year?